On every quote
I walk every site and sign every itemized estimate. The person who quotes the job is on-site when the work happens.
Showtime Pools is owner-operated. The shop on Ventura Boulevard. The crew is W-2. The phone is a real phone, answered by a real person.
Steve started Showtime Pools with one truck and a handful of weekly customers in Sherman Oaks. The first decade was just service: drive the route, balance the chemistry, fix what breaks, send a photo report before leaving the driveway. Customers asked when we would start doing remodels. Steve said no for years.
When we finally added construction, it was because the same handful of customers kept asking. We built a pool for one. Then a remodel for another. Word got around. Today the construction line and the service line are both staffed by W-2 crew, both supervised by Steve, both working off the same standards. Same shop on Ventura Boulevard. Same trucks. Same number.
Quotes are written and itemized. Permits are pulled in person. The person who walks your site is on the job when the work happens. When the inspection says walk away from a deal, that is what the inspection says, even when it costs us a six-figure construction quote. Independence is the whole point.
If my name is on the warranty, my crew earns it on every job.
I walk every site and sign every itemized estimate. The person who quotes the job is on-site when the work happens.
I pull every permit in person at LA County and Sherman Oaks Building & Safety. No expediters, no surprises.
When the inspection says walk away, that is what we say, even when it costs us a six-figure construction quote.